Support

How can we help?

Common topics: seo, email, payments

Support

How can we help?

Common topics: seo, email, payments

01

Getting started
With Webacom

Our commitment to our clients extends beyond the launch of their digital marketing initiatives. We’re here to support you at every stage of your journey with Webacom. Whether you have questions about getting started, our processes, payments, or technical support for your website, domain, hosting, or email, we’ve got you covered.

From day one, you’ll be partnered with a dedicated production representative who will guide you through our services, answer your questions, and ensure a smooth onboarding experience. We’ll keep you informed every step of the way with regular updates and detailed reports, so you can relax knowing your digital marketing efforts are in expert hands.

02

The ‘Webacom’ Process

Our process is designed to turn your vision into reality, seamlessly. Whether we’re crafting a captivating brand identity or launching a targeted advertising campaign, our team takes a strategic, collaborative approach. We value your input and feedback throughout the process, ensuring the final product exceeds your expectations.

03

Payments

Making payments at Webacom is streamlined and secure. Our online payment portal is designed for ease of use, allowing you to quickly complete transactions with confidence. For any questions or assistance with payments, our support team is readily available to provide the help you need.

Make a payment today

04

Website Technical Support

Webacom provides end-to-end support for your website issues, from minor glitches to major outages. Our team is equipped to handle technical queries and ensure your website remains operational and efficient, minimizing downtime and optimizing performance.

05

Domain Support

Managing your domain is crucial, and Webacom offers comprehensive support for domain registration and renewals. We handle the technicalities, ensuring your domain remains active and properly configured to support your business’s online presence.

06

Hosting Support

Our hosting support ensures your website is always live and performing at its best. If you encounter any issues, from slow loading times to unexpected downtime, our team is on standby to provide immediate assistance and restore full functionality.

07

Email Support

Email communication is vital, and any disruptions can be frustrating. Webacom’s email support is here to address any issues swiftly, from troubleshooting problems to restoring service, ensuring your communication channels remain seamless.
For more detailed answers to frequently asked questions, you can manually add information from the Webacom FAQ page to ensure accuracy and completeness.

FAQ

FREQUENTLY

ASKED

QUESTIONS

Here are some answers to popular questions. If you don’t see what you’re looking for, please contact us and we’ll get back to you.

We encourage your creative input! While our experienced team brings a wealth of expertise, we’ll work closely with you to ensure your vision is reflected in the final product. Your satisfaction is our priority.

Don’t worry! This is only filler and is only used in the mock up stage so show you how your design layout will look. Once the design mock up is approved, we proceed to develop your website, create a template and each page, then insert your actual content.

A logo is meant for brand recognition, not shouting it to your customers. The larger your logo, the more your website looks like an advertisement. The purpose of your site is to educate your customers and have them flow from your home page to your contact page. If they think it is an ad they will move on.

No, images copied from the internet are copyrighted and you risk copyright infringement if you use them on your website. It is best if you use your own photography, purchase stock imagery, or have us come out and do a photo shoot.

Yes, but inexpensive. Licensing stock images for web use average about $15 per image.

SEO stands for Search Engine Optimization. It’s the process of improving your website’s visibility in search engine results pages (like Google). By optimizing your website for relevant keywords and search terms, we help you attract more qualified visitors who are actively searching for your products or services.

A domain is an internet website address that is required for all websites online. Domain names typically end with a suffix that denotes the type or location of a resource (for instance, “.com” for commercial resources or “.ca” for resources based in Canada).

Once your website is completed the site must be placed on a web “Server” (a computer which is permanently connected to the Internet). This means that your site can be accessed anywhere around the world at any time. Every web page, email, file, or online service is stored (“hosted”) on a server.

Absolutely! We offer a range of ongoing support options, from website maintenance and security to campaign monitoring and optimization. We’ll be there to help you navigate the digital landscape and ensure your online presence continues to thrive.

A vector graphic is a graphic image drawn in shapes and lines, called paths. These vector graphics are resolution independent that appear smooth and crisp regardless of how magnified the image is on screen. Images created in Adobe Illustrator are vector graphics.

No, websites are designed for a screen resolution of 72 dpi. Print files must be printed at 300+ dpi so anything designed for web must be re-designed for print.

With over 30 years of experience and thousands of successful projects, Webacom offers unmatched expertise and a proven track record of delivering results. We prioritize collaboration, communication, and transparency, ensuring you’re involved every step of the way. Plus, our data-driven approach ensures your marketing efforts are always optimized for maximum ROI.

Need More Help?

If you didn’t find the answers you need, or if you require more personalized assistance, don’t hesitate to reach out. Our team is committed to providing top-tier support and ensuring your satisfaction with our services. Contact us, and we’ll respond promptly to address your concerns.